Q: When will I receive my order?

• Orders for online products are available immediately. Look for instructions in your confirmation email.

• Orders for physical products typically ship within a few business days to the address provided at checkout. (School shipping addresses can be added during checkout.) Shipping and handling are calculated based on product weight and shipping destination. Delivery times vary by location. Tracking information is provided once your order ships.

Q: Can I use a purchase order (PO)?

• To order online, a credit card, PayPal, or other electronic form of payment is required. However, Purchase Orders are accepted as follows:

1. Download and complete the order form

2. Include the PO number

3. Return the form to us for processing

• Orders by phone are also accepted. If you have specific ordering requirements, contact us. We’re happy to help.

Q: Is the online access to Decodable Readers and the Teacher Guide a subscription?

• No. Online access is a one-time purchase with no renewals and no expiration.

• Once purchased, your online content remains accessible via a personal account. You can log in anytime to view lessons and materials.

Q: Who owns the online access?

• Access is tied to the individual email account. If a buyer changes schools or roles, access remains with the buyer.

Q: Can online access be transferred?

• Schools may contact us to request reassignment or to receive access codes for additional users. Requests are handled on a case-by-case basis.

Q: I purchased a Group Reading Set. How do I get access to the online Teacher Guide?

• Upon purchase of a Group Reading Set, the buyer receives a redemption code which is used to sign up for the associated online Teacher Guide.

Q: Can the Teacher Guide be purchased separately?

• Yes. Online Teacher Guides are available as standalone online products.